Common Questions

Purchasing

Which payment options do you offer?
We have two different payment options:
1. Interac E-Transfer – A direct bank to bank transfer.
2. Credit Card – We offer the ability to process your payment through either Mastercard or Visa. Unfortunately we cannot process American Express at this current time.
When will my order be processed?
We process orders on business days (Monday to Friday, except holidays). Any orders that are received before 2PM will be shipped out the same day. Otherwise they will be processed the following business day.
 
How long will it take to receive my order?
Xpresspost – Depending on where you are located, it could take 1- 3 business days.
 
All orders are processed through Canada Post. Please note, our orders are shipped out of Vancouver, BC. All orders come with a Canada post tracking number after being shipped!
 
 
Can I return my product?
For sanitary reasons, once the product leaves our possession we are unable to process a return.
 
If your product has any issues, please document the problem (image/video), and email us at samuel@cbdcargo.ca and we can work on sending out a replacement.
 

Product Questions

Are the products lab tested?

Yes, all of our products are lab tested. We post a copy of the lab testing of the CBD we source on the product pages of our website.

 

 
Is it normal for the oil color to change over time?

Yes. When CBD oil is exposed to light and heat, it is natural for the color of the oil for darken. This does not affect the effectiveness of the oil. Furthermore, it is also normal for a high quality fractionated coconut oil to turn pink/purple over time, resulting in a giving the oil a tinge. This is also completely normal, and the product is just as effective.

 

 
Is there any THC in your products?
Our products are lab-tested and show 0% THC. The CBD Oil we source undergoes an additional distillation process which removes any THC content.
 
Will I get high from the CBD products sold on CBD Cargo?
Our products are lab-tested and show 0% THC. The CBD Oil we source undergoes an additional distillation process which removes any THC content.
 
What is the difference between Hemp and Marijuana?
The main difference between Hemp and Marijuana is the THC content. Marijuana contains enough THC that its use can generate psychoactive effects. To be considered hemp, a cannabis plant must contain less than 0.3% THC, meaning it has very minimal to no psychoactive value. As our CBD products has 0% THC, there is no psychoactive value.
 
 

Other Inquiries

I have a business and would like to retail your products. How do I setup a wholesale account?
Send us a short email introducing your business to samuel@cbdcargo.ca and an account manager will contact you within 1-2 business days.
 
 
I couldn’t find the question I have here. How can I get an answer?
Email samuel@cbdcargo.ca All emails are responded to within 1 – 2 business days.
 
Instagram @cbdcargo Feel free to follow us and send us a message if you have any questions or just want to say hello!

Contact Us

2 + 13 =

Customer service quick reply:
9am – 3pm PST, Monday – Friday

Please get in touch if you have any questions regarding our products or your orders. We are happy to help.

samuel@cbdcargo.ca

Contact Us

2 + 15 =

Customer service quick reply:
9am – 3pm PST, Monday – Friday

Please get in touch if you have any questions about our products or your orders. We are happy to help.

samuel@cbdcargo.ca